We strive to answer questions within 24-48 hours so be patient. If there is a basic question that you just need a little help with you can try to ask for help in the chatbox on the right side of the site.
If you do not leave a correct email address we can not contact you back so we ask that you please take the time to enter a valid email address that we can contact you back at to give you further instructions if needed. The email address will not be shared with anyone and your personal information is safe with us.
When we ask you for your ip address it is simply to find you in the list of banned members because our system bans naughty members by IP address so that they can not come back till the ban time given to them by a mod or admin has expired, but email us and we can work something out to have you unbanned faster.